Cancellation policy

This policy explains how subscriptions work when you buy from ZeroHarm Sciences Private Limited ("we", "us") at zeroharmsciences.uk. It applies alongside our Shipping policy, Refund policy and Terms of service.

1. How subscriptions work

When you choose a subscription option on a product page, you ask us to send you that product again automatically, at the delivery frequency you choose from those offered for that product: every month, every 2 months or every 3 months.

Your subscription continues until you cancel it, or until it ends as described in this policy.

2. Prices and savings

  • The price of each subscription delivery is shown when you choose your subscription option and again at checkout, before you pay.
  • Some subscription options are priced below the one-time purchase price. Others cost the same as a one-time purchase, and the benefit is automatic delivery. Any saving is shown next to the option you choose.
  • If an option has a different price for your first delivery or deliveries than for later deliveries, both prices are shown before you subscribe.
  • The price that applies to your subscription is the one confirmed at checkout. It changes only as described in section 9.

3. Payment

  • You pay for your first delivery when you place your order.
  • After that, we take payment automatically for each delivery on its scheduled billing date, using the payment method you provided, for as long as your subscription continues.
  • We'll send you an automatic email reminder before each upcoming subscription payment.

4. Delivery

  • Subscription deliveries are sent in line with our Shipping policy.
  • Standard UK delivery is free on subscription orders, including renewals, worth £15 or more after any discounts and subscription saving. Below £15, our standard delivery charge applies.

5. Managing and cancelling your subscription

  • Your account. Sign in to your account at zeroharmsciences.uk (select "Log in") to view and manage your subscription.
  • Email us. You can also cancel or change your subscription by emailing info@zeroharmsciences.uk, for example if you can't access your account or the change you want isn't available there. We'll help.
  • You can cancel at any time before your next renewal is processed. There is no cancellation fee.
  • If we receive your cancellation request by email before a renewal is processed, we'll treat your subscription as cancelled from the time we received it, even if we act on your email later. If that renewal is charged anyway, we'll refund it in full.
  • We recommend making changes or cancelling at least 3 business days before your next billing date. This is guidance only, not a deadline.
  • Cancelling your subscription stops future recurring orders and payments. If an order has already been processed, cancelling your subscription may not automatically cancel that order. You can still use any applicable statutory cancellation, return or refund rights (see section 8).

6. If a product is out of stock

  • If a product is unavailable, we'll attempt to process your order again. If we're still unable to fulfil it, we'll skip that delivery, notify you and won't charge you for it.
  • Your subscription stays active for future scheduled deliveries, unless you cancel or pause it.

7. If a payment fails

  • If we can't take a payment for a renewal, we'll let you know and try again over the following days.
  • If all attempts fail, we'll skip that delivery and let you know. Your subscription stays active for future scheduled deliveries, unless you cancel or pause it.
  • We won't send a delivery that hasn't been paid for.
  • Please keep your payment details up to date, and contact us at info@zeroharmsciences.uk if you need help.

8. Your right to cancel, returns and refunds

Your 14-day right to cancel.

  • If you are a consumer, you have the right to cancel your subscription contract within 14 days without giving any reason.
  • For regular deliveries of goods, the cancellation period ends 14 days after the day on which you, or a person you nominate (other than the carrier), receive the first delivery.

How to cancel.

  • To exercise this right, tell us of your decision by a clear statement before the cancellation period ends: by email to info@zeroharmsciences.uk, or by post to ZeroHarm Sciences Private Limited, 1191A Finchley Road, London, NW11 0AA, United Kingdom.
  • You may use the model cancellation form below, but you don't have to.
  • It's enough to send your message before the cancellation period ends.

Returning goods.

  • Please return any goods you have received to ZeroHarm Sciences Private Limited, 1191A Finchley Road, London, NW11 0AA, United Kingdom, without undue delay and no later than 14 days after the day you tell us you are cancelling. Contact us first and we'll send you return instructions.
  • If you cancel because you've changed your mind, you'll need to pay the cost of returning the goods. We pay return costs where the law requires us to, for example if goods are faulty or not as described.

Refunds.

  • We'll refund all payments received from you under the cancelled contract, including the cost of standard delivery. We don't refund any extra cost of a delivery method more expensive than our standard delivery that you chose.
  • We'll refund you without undue delay, and no later than 14 days after the day we receive the goods back, or the day you give us evidence that you have sent them back, if earlier. If no goods were delivered, we'll refund you within 14 days of the day you told us you were cancelling.
  • We'll use the same payment method you used, unless you have expressly agreed otherwise. You won't pay any fees for the refund.
  • We may reduce the refund to reflect any loss in value of the goods caused by handling them more than was necessary to establish their nature, characteristics and functioning.

Exception.

  • The right to cancel doesn't apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once they have been unsealed after delivery.

Our Refund policy.

  • Our Refund policy also lets you return eligible unused, unopened products within 60 days of receiving them. This is in addition to your statutory rights.

Faulty or incorrectly described goods.

  • If goods are faulty or not as described, you have rights under the Consumer Rights Act 2015. Nothing in this policy affects your statutory rights.

Model cancellation form.
(Complete and return this form only if you wish to cancel the contract.)

To: ZeroHarm Sciences Private Limited, 1191A Finchley Road, London, NW11 0AA, United Kingdom. Email: info@zeroharmsciences.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],
Ordered on [*] / received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date

[*] Delete as appropriate.

9. Price changes

  • We won't change the price of your existing subscription without telling you first.
  • If we increase it, we'll email you at least 30 days before the new price applies to any of your deliveries, with the new price.
  • If you don't want to continue at the new price, you can cancel free of charge before it applies, by emailing info@zeroharmsciences.uk.

10. Changes to this policy

We may update this policy from time to time. Changes to this policy will not automatically alter the terms already agreed for your existing subscription. Where changes affect your subscription, we will notify you as required by applicable law.

11. Contact us

ZeroHarm Sciences Private Limited
Company number 16632676
1191A Finchley Road, London, NW11 0AA, United Kingdom
Email: info@zeroharmsciences.uk
Website: zeroharmsciences.uk